Sarova Hotels FAQs | Sarova Hotels, Resorts & Game Lodges | Kenya, Africa
  • Nairobi, kenya
  • 15°c

FAQs

SAROVA HOTELS, RESORTS & GAME LODGES

1. Q. What is check in/check out time?

  • Check in time is 12 p.m. and check out time is 10 a.m.

2. What is Sarova Hotels, Resorts & Game Lodges Cancellation Policy?

  • Conference
  • Any cancellation, postponement or partial cancellation should be advised to the management of the hotel in writing.
  • The cancellation charge for Food and Beverage will be 50% within 7 days of the event and 100% within 48 hours of the event.
  • Accommodation Cancellations and No-Shows
  • Reservations that are cancelled or reduced in length of stay, or numbers, are subject to cancellation charges and no-show fees at the discretion of the Hotel and are as follows:
  • For any cancellation or reduction in number between 14 and 35 days from noon on the date of accommodation - 15% of the value of the booking
  • For any cancellation or reduction in number between 14 and 2 days from noon on the date of accommodation - 33% of the value of the booking
  • In case of cancellation within 48 hours from noon to the date of accommodation, or in case of no-show - 100% of the value of the booking

3. How do I make an online reservation?

You can make reservations for any www.sarovahotels.com by clicking on the booking calendar on any property page or on the booking icon on the main menu. Our online booking service enables you to make, cancel or amend reservations to accommodate your travel needs. When making your reservation online, we will provide you an instant confirmation voucher. An e‐mail confirmation will be sent to the email address used in the booking process.

When making reservations online, we need a credit card at the time of the reservation request to process the reservation. There are 2 options of paying for your reservation online:

  1. Pay SECURELY by Visa or Master card credit or debit card: By choosing this option, a customer is accepting to have his/her credit or debit card charged online via a secure payment gateway for the total amount of stay, including services (airport/airstrip transfers & game drives) requested for at any of the Sarova properties. We will not store any credit/debit card details. This is processed online directly with VISA or Master card in real time.
  2. Pay by Others (American Express credit card): By choosing this option, a customer is accepting to provide his/her credit card details (card number, expiry date & card security code) to guarantee the booking for charging upon check in or in case of a no show as per the cancellation policy. Information is contained in a customer‘s profile that can be changed at any time using an e‐mail address as a login name and a unique password that secures the information. The credit card in the profile will not be charged at any time without the customer being informed during the booking process.

4 . How do I cancel/modify an Online Reservation?

One can modify or cancel their reservation done from www.sarovahotels.com by following the steps below:

  1. Select the Sarova property booking engine that you wish to cancel/modify your reservation from the booking calendar accessible from any of web pages on the site.
  2. Click the link on the right‐hand side of the page, ‘Modify/Cancel Reservation’.
  3. Select the option you wish to perform i.e. cancel reservation or modify reservation.
  4. Type in the reservation number in question & the email address used to make the booking.
  5. Type in the reservation number in question & the email address used to make the booking.

Alternative ways of making a Reservation

Reservation queries can be made using the enquiry form on the site. Alternatively, a customer can call the Reservation Departments

5. What is the Sarova Hotels, Resorts & Game Lodges Child Policy

For Child (ren) accompanying adult in same room: Age:

  • Upto 3 years sharing with adult/s – No Charge
  • Over 3 years up to 12 years sharing with 1 or 2 adults – Each child pays 50% of applicable per person adult double room rate.
  • Over 12 years up to 16 years sharing with 1 or 2 adults ‐ Each child pays 75% of applicable per person adult double room rate.
  • Up to 16 years having exclusive use of room – Room will be charged at 75% of applicable full adult single/double/triple room rate.

KINDLY NOTE CHILDREN BELOW 5 ARE NOT ALLOWED AT SAROVA SALT LICK GAME LODGE

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