Sarova Zawadi – Loyalty Program | Sarova Hotels, Resorts & Game Lodges | Kenya, Africa
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About Sarova Zawadi

Sarova Hotels brings you East Africa's premier loyalty program, Sarova Zawadi.

Join Sarova Zawadi Rewards Program to receive more benefits, privileges and savings while experiencing truly refreshing African hospitality.

And what's even more exciting, you don't have to wait, you can fast track membership to an elite status of Sarova Zawadi and enjoy rewards as soon as you sign up.

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Existing Zawadi Member?


Member Benefits

As a Sarova Zawadi member the more you stay with us the higher the status you achieve and the better it gets, meaning more benefits and great rewards.

  • Receive exclusive member benefits from extended check out, designated check-in and complimentary room upgrades
  • Get great vouchers for those special occasions that require special treatment.
  • Enjoy the chance to make great savings from discounts on luxurious accommodations, fine dining and relaxing spa treatments.
  • And it doesn’t stop there; receive International benefits when you travel abroad from accommodation discounts to VIP lounge access to complimentary reservations
Member benefits Ruby Emerald Diamond
Earn points at Sarova Hotels & Resorts 1pt/100Kshs 2pts/150Kshs 3pts/200Kshs
Enjoy benefits at various partner outlets throughout Kenya
Exclusive member offers
Exclusive Sarova rewards
Designated Check-in Desk
Discounts on food 20% 25%
Discounts on beverage - 10% 15%
Spa treatment discounts - 10% 20%
Complimentary room upgrades
Complimentary local newspaper
Early check-in: 10am -
Late check-out: 2pm -
Early check-in: 9am - -
Late check-out: 3pm - -
Priority waiting-list status
Vouchers
Complimentary bed only room night 1 3
10% discount on room bookings based on BAR 2 -
15% discount on room bookings based on BAR - 3
Single room rate for double occupancy based on BAR 1 2
Complimentary lunch/dinner buffet for two 1 2
Complimentary bottle of wine with Kshs. 4,000 dining bill 1 1
Complimentary birthday cake when member dines - 1
Complimentary buffet for 1 child when member dines 1 2
Single room rate for double occupancy based on BAR 1 1
30% special occasion discount on food bill for 8-10 1 -
50% special occasion discount on food bill for 8-10 - 1
Complimentary tea / coffee on pastry order - 1
50% discount of second round of 4 drinks 1 1
50% discount on airport transfer - 1
Complimentary laundry on 2 items 1 3
50% discount on Tulia or Swedish massage 1 -
Complimentary Tulia or Swedish massage - 1
Complimentary day use of gym 1 3
International member benefits
2 complimentary international reservations services per year
1 international discounted reservation service per year
Unlimited free international reservation services -
Up 60% discount on accommodation off BAR worldwide
Up to 25% discount on international car rental -
Free access to Bidvest Premier Lounges at South African airports (Domestic Departures) -
3 free Bidvest Premier Lounges visits at South African airports (International Departure) -
Rebates on airline bookings via Travelstart.com -
3 free VIP airport lounge visits worldwide -

Earn & Redeem

Earning points is so easy! Simply present your Sarova Zawadi card when paying your bill at Sarova Hotels, Resorts and Game Lodges and we will credit points to your account.

FAQs

GENERAL PROGRAM INFORMATION

  • 1. What is Sarova Hotels loyalty program called and what does it mean? The loyalty program is called Sarova Zawadi Rewards Program. “Zawadi” is a Swahili word meaning Reward or gift.
  • 2. Who is eligible to join the Sarova Zawadi Rewards Program? Any person over the age of 18 can apply to be a Sarova Zawadi member. Sarova Hotels however reserves the right to restrict membership to any individual.
  • 3. Can the Sarova Zawadi card be used by more than one person? Sarova Zawadi offers individual memberships that can only be used by the registered member.
  • 4. What are the levels of Sarova Zawadi memberships? There are three levels of membership, Zawadi Ruby which is the entry tier, Zawadi Emerald which is the middle tier, and Zawadi Diamond which is the highest tier in the program.
  • 5. How does one become a member of Sarova Zawadi Rewards Program? One can apply to become a Zawadi Ruby member by visiting any Sarova Hotel, Resort or Lodge. Entry to the Ruby level is complimentary. One can become a Sarova Zawadi Emerald member by redeeming Kshs. 17,499 points or by paying a fee of Kshs. 17,499; and one can become a Zawadi Diamond member by redeeming 29,999 points or paying a fee of Kshs. 29,999 for 1 year’s membership.
  • 6. How long is membership valid for? The Zawadi Ruby card is valid for 3 years from the date of registration and the Sarova Emerald and Sarova Diamond are both valid for 1 year.
  • 7. What happens when the Zawadi Emerald or Zawadi Diamond membership expires and is not renewed? One is downgraded to the Zawadi Ruby tier.
  • 8. What are the benefits for the Sarova Zawadi Rewards Program?
Member benefits Ruby Emerald Diamond
Earn points at Sarova Hotels & Resorts 1pt/100Kshs 2pts/150Kshs 3pts/200Kshs
Enjoy benefits at various partner outlets throughout Kenya
Exclusive member offers
Exclusive Sarova rewards
Designated Check-in Desk
Discounts on food 20% 25%
Discounts on beverage - 10% 15%
Spa treatment discounts - 10% 20%
Complimentary room upgrades
Complimentary local newspaper
Early check-in: 10am -
Late check-out: 2pm -
Early check-in: 9am - -
Late check-out: 3pm - -
Priority waiting-list status
Vouchers
Complimentary bed only room night 1 3
10% discount on room bookings based on BAR 2 -
15% discount on room bookings based on BAR - 3
Single room rate for double occupancy based on BAR 1 2
Complimentary lunch/dinner buffet for two 1 2
Complimentary bottle of wine with Kshs. 4,000 dining bill 1 1
Complimentary birthday cake when member dines - 1
Complimentary buffet for 1 child when member dines 1 2
Single room rate for double occupancy based on BAR 1 1
30% special occasion discount on food bill for 8-10 1 -
50% special occasion discount on food bill for 8-10 - 1
Complimentary tea / coffee on pastry order - 1
50% discount of second round of 4 drinks 1 1
50% discount on airport transfer - 1
Complimentary laundry on 2 items 1 3
50% discount on Tulia or Swedish massage 1 -
Complimentary Tulia or Swedish massage - 1
Complimentary day use of gym 1 3
International member benefits
2 complimentary international reservations services per year
1 international discounted reservation service per year
Unlimited free international reservation services -
Up 60% discount on accommodation off BAR worldwide
Up to 25% discount on international car rental -
Free access to Bidvest Premier Lounges at South African airports (Domestic Departures) -
3 free Bidvest Premier Lounges visits at South African airports (International Departure) -
Rebates on airline bookings via Travelstart.com -
3 free VIP airport lounge visits worldwide -
  • 9. What are the welcome benefits for joining Sarova Zawadi mid and top tiers?
    Zawadi Emerald Welcome Benefits
    1. 1 voucher for a complimentary week day night at any Sarova Lodge or weekend night any City unit on a room on a room only basis for one or two guests, per member and year, useable at Sarova Hotels or Hotel Stay affiliated brands. Blackout dates apply. Subject to availability.
    2. 2 vouchers for a 10% discount on BAR on any booking across Sarova Hotels for member stay. Blackout dates apply.
    3. 1 voucher for single room rate for double occupancy based on BAR per member per year. Blackout dates apply.
    4. 1 voucher for a complimentary Lunch/Dinner buffet for two (2) persons, (beverage not included) per member and year. Subject to availability. Blackout dates apply.
    5. 1 voucher of a complimentary bottle of house wine when dining in a group of two (2) or more. (With minimum food consumable to be spent of Kshs 4,000).
    6. 1 complimentary voucher for ½ kg cake when member dines with us on birthday month.
    7. 1 voucher for “special occasion” of 30% discount on the total food bill (beverages not included), when dining to table up to 8-10 people. Blackout dates apply.
    8. 1 voucher for 50% off round of drinks when member buys 1 round of selected drinks for a maximum of 4 drinks.
    9. 1 complimentary voucher for 2 items of laundry when staying in the hotel, valid for one person, per year, member only.
    10. 1 voucher for a Massage at half price at the hotel Spa. Valid for one person and year, subject to availability.
    11. 1 voucher for complimentary day use of gym for member with booking prior, valid for one person and year, subject to availability for a maximum 2 hour session for non-residents.
      Zawadi Diamond Welcome Benefits
    12. 3 vouchers for a complimentary week day night at any Sarova Lodge or weekend night any City unit on a room only basis for one or two guests, per member and year. Only one voucher may be used per month and per stay, useable at Sarova Hotels or Hotel Stay affiliated brands. Blackout dates apply.
    13. 3 vouchers for a 15% discount on BAR any booking across Sarova Hotels, when members stay. Blackout dates apply.
    14. 2 vouchers for single room rate based on BAR for double occupancy for member stay per member per year. Blackout dates apply.
    15. 2 vouchers for a complimentary Lunch/Dinner buffet for two (2) persons, (beverage not included) per member and year, subject to availability. Only one voucher may be used per visit. Blackout dates apply.
    16. 1 vouchers for a complimentary bottle of selected wine when dining in a group of two (2) or more. (With minimum consumable amount to be spent of Kshs 4,000).
    17. 1 vouchers for a complimentary bottle of selected wine when dining in a group of two (2) or more. (With minimum consumable amount to be spent of Kshs 4,000).
    18. 1 complimentary voucher for 1/2 kg cake when member dines with us on birthday month.
    19. 1 voucher for “special occasion” of 50% discount on the total food bill (beverages not included), when dining to table up to 8-10 people. Blackout dates apply.
    20. 1 voucher for complimentary tea/coffee when a pastry is ordered, member only.
    21. 1 voucher 50% off for round of drinks when member buys 1 round on selected drinks for a maximum of 4 drinks.
    22. 1 voucher for 50% off of airport transfer when member stays with Sarova Hotels.
    23. 3 complimentary vouchers for 2 items of laundry when staying in the hotel, valid for one person, per year, member only one voucher may be used per visit.
    24. 1 vouchers for a complimentary Massage at the hotel Spa. Valid for one person and year, subject to availability.
    25. 1 vouchers for a complimentary Massage at the hotel Spa. Valid for one person and year, subject to availability.
  • 10. How can one utilize membership vouchers at Sarova Hotels? One can utilize the vouchers by simply presenting one’s Sarova Zawadi card and requesting for the voucher one would like to use at any Sarova Hotel.
  • 11. How can one access international membership benefits? One can access the international membership benefits by simply calling or emailing the Sarova Zawadi desk and the member’s request will be facilitated.
  • 12. Can any the vouchers be utilized outside Sarova Hotels? The following vouchers can be utilized at hotels internationally: Complimentary night voucher on a room only basis for one or two guests, per member and year, useable at Sarova Hotel or Hotel Stay affiliated brands. Blackout dates apply.
  • 13. What happens to the existing Zawadi card holders? Already existing Sarova Zawadi member can acquire a Zawadi Diamond, Zawadi Emerald and Zawadi Ruby. Upon renewal the Zawadi membership points are retained from the previous Platinum and Red Zawadi membership.
  • 14. Can a member access information on the program online? Sarova Zawadi has a dedicated website - www.zawadi.sarovahotels.com. The website contains all the information about the program. Program members, via the ‘log–in’ tab can access personal profiles, and account details.

    EARNING POINTS

  • 15. How soon can one start earning points after registration? From the time you receive your physical Sarova Zawadi card you can immediately start to earn points.
  • 16. How long does it take for points to be credited in a member’s account? Points are uploaded immediately for F&B transactions in all Sarova Hotels properties except Sarova Taita Hills and Sarova Salt Lick where points will be credited the next day after check out. For spend on accommodation and spa, points will be credited the next day after check out.
  • 17. Where can I use my Sarova Zawadi Card to earn points? You can earn points for qualified spend at any Sarova Hotel, Resort or Game Lodge.
  • 18. What is qualified spend? Sarova Zawadi points are earned for individual spend before tax, statutory deductions and after any discount has been applied to the bill. Points cannot be earned for conference and banqueting functions.
  • 19. Is the Sarova Zawadi card and benefits transferable? The card is not transferable and can only be used by the registered member only.
  • 20. Can one claim points for spend before he/she becomes a member? Points cannot be earned for purchases carried out before a member has a valid card.
  • 21. Can I earn points on my temporary card? No. A member can earn points by simply presenting a Permanent physical card.

    REDEEMING SAROVA ZAWADI POINTS

  • 22. Where can a member redeem points? One is able to redeem Sarova Zawadi points at any of the eight Sarova Hotels namely Sarova Panafric, Sarova Stanley, Sarova Whitesands, Sarova Mara, Sarova Shaba, Sarova Saltlick, Sarova Taita Hills and Sarova Lion Hill for any bill accrued.
  • 23. How long does it take to carry out points redemption? Immediately by presenting your Sarova Zawadi card and identification.
  • 24. Can redemptions be issued during a current stay? Yes, all points in a member’s account can be redeemed within a member’s current stay.
  • 25. Can points be transferred? Points cannot be transferred from one member account to another.
  • 26. Can a member redeem part cash and part points to settle a bill? Yes, a member can redeem part cash and part points to cater for a bill at Sarova restaurants Only.
  • 27. Can Sarova Zawadi points be exchanged for cash? No, Sarova Zawadi Points cannot be exchanged for cash.
  • 28. Can a member redeem points outside of Sarova Hotels? No, a member can only redeem at any of Sarova Hotels eight properties.

    MEMBERSHIP AND VALIDITY

  • 29. Can a member cancel membership? Your Sarova Zawadi membership can be cancelled either by emailing the Sarova Zawadi Team at [email protected] or calling 020 276 7000. However, membership fees are not refundable.
  • 30. In the event that a Zawadi card is lost, can a replacement card be issued? Yes. Simply report a lost or damaged card to [email protected] or calling 020 276 7000 or to any Sarova Hotel and a replacement card will be processed at no charge. A charge of 200 will accrue for second card replacement.
  • 31. Can a membership become deactivated? Yes, in the event of fraud, unauthorized use or abuse of the card then the hotel reserves the right to deactivate accounts.

    CUSTOMER SERVICE CENTRE

  • 32. Where can a member contact for any assistance required? Members can email
    [email protected] or call 020 276 7000 for any assistance required.

 

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SAROVA ZAWADI

Tel: +254 20 276 7000 | Mobile: +254 709 111 000

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