Sarova Zawadi – Loyalty Program | Sarova Hotels, Resorts & Game Lodges | Kenya, Africa

About Sarova Zawadi

Sarova Hotels brings you East Africa's premier loyalty program, Sarova Zawadi.

Join Sarova Zawadi Rewards Program to receive more benefits, privileges and savings while experiencing truly refreshing African hospitality.

And what's even more exciting, you don't have to wait, you can fast track membership to an elite status of Sarova Zawadi and enjoy rewards as soon as you sign up.

Not a member?
Join Us

Existing Zawadi Member?

Member Benefits


Earn & Redeem

Earning points is so easy! Simply present your Sarova Zawadi card when paying your bill at Sarova Hotels, Resorts and Game Lodges and we will credit points to your account.


Frequently Asked Questions

  • 1. What is Sarova Zawadi Loyalty Rewards Program? Sarova Zawadi Loyalty Rewards is points based program that rewards you for being a valued and frequent guest of the Sarova Hotels. The Sarova Zawadi Loyalty Rewards program allows you to earn points at any of our properties, and these points can be redeemed for an exciting choice of reward options.
  • 2. How do I join Zawadi program? It is easy and free to become a part of this amazing program. Simply visit our Zawadi Loyalty program website and click on “Join Us”. Enter your personal information and you immediately become a member and are now on your way to enjoying free nights and more at any of our Sarova Hotels.
  • 3. Why Should I join Zawadi Loyalty Program? Zawadi Rewards offers members enticing benefits which include:

    1) Redeeming points for free nights,

    2) Room upgrades, Spa and Restaurant instant redemptions.

    3) 48 Hour Guaranteed Room availability,

    4) High Speed Internet in the room

    5) Late Check-out

    Visit our Zawadi page for many more

  • 4. How do I earn Zawadi Loyalty points? Members can earn Zawadi Loyalty points easily by staying at any Sarova Hotels properties. All you need is to sign up and points are automatically awarded to your account after your eligible stay or spend.
  • 5. What is an eligible stay? An eligible stay is a room booked directly through Sarova Hotels. This means rooms booked through third party e.g. Travel agents bookings are not eligible for points. In situations where a Hotel special offer is running a Member will not earn points on accommodation.

    Please refer to our Terms on the website for more details.

  • 6. How many points do Members earn per stay? A Member will earn 1 point for every 100 Kenya Shillings spend.
  • 7. Can I earn points on other parts of my hotel bill, like Restaurant, Spa or Gift shop? Yes, a Member will earn points on specified services, Restaurants, Bar, Spa and Laundry.
  • 8. Can I earn points if I book a room for someone else? Yes! If you personally take care of the charges for the room reservations, the points are all yours. Just ensure the email associated with your Zawadi Loyalty Rewards account is used when making the reservation. Making sure you inform the person staying that he/she should confirm the Zawadi during check in recorded with his/her reservation.

    Redemption of points will only be awarded to a Zawadi member enrolled. Ensure that the email address is attached to the reservation.

  • 9. What can I get for my points? We are pleased to offer our Members a wide variety of items to redeem with their Zawadi Loyalty points, including free nights at any of our Sarova Hotels, redeeming of restaurant bills and many more. We will be constantly adding new things to our redemption rewards menu.
  • 10. How many points do I need to redeem for a free night? Just as with varying room rates for each Hotel, redemption rates will also vary per Hotel. Redemption rates may increase or decrease depending on slow periods or times of demand. It may take more points to redeem during a busy season. More details on Rewards on
  • 11. How do I redeem my points for awards? A Member can easily redeem his/her points by logging into his /her profile at [email protected] and either request a stay or choose the item he/she would like to redeem. Or contact Zawadi Loyalty desk during normal business hours (8.00am-5.00 pm) our team will be happy to assist. For room reservations, guests must redeem at least 48 hours prior to the desired check in date.
  • 12. Can I redeem my Zawadi Loyalty points for cash? Zawadi Loyalty points can only be redeemed for free nights or items offered on our redemption rewards page and have no cash value.
  • 13. What if I have points but not enough for a free night? Can I use my points and pay the rest in cash? Your Zawadi Loyalty account must have enough points to cover the entire requested redemption stay. Members cannot use partial points and part cash for a redemption stay.
  • 14. Am I only allowed to redeem for a limited number of free nights? No, if you have sufficient points to cover each night, you can book as many free nights for you would like.
  • 15. What if I need to cancel or make changes to a reservation booked with Zawadi Loyalty points? Members can easily contact Zawadi customer desk to make changes or cancellations for any Reservations made. Changes or cancellations to Zawadi redemptions MUST be made five days prior to scheduled arrival or a one night worth points will be forfeited. Email us at [email protected] or telephone number +254719887696 or +254719887248 and we will be happy to assist.
  • 16. Can I return the gift voucher I redeemed with my Zawadi Loyalty points? This will be managed as a cancellation or amendment provided that the Zawadi Loyalty team are notified 5 days before the date of utilizing the voucher is due.
  • 17. How many rooms can I reserve and still receive Zawadi Loyalty points? Members can book up to three eligible rooms for the dates and earn points on them, or family .In order to receive points, the member will need to pay for all the eligible rooms.
  • 18. I signed up for Zawadi Loyalty Program after I stayed. Can I still receive points for my stay? Yes, Zawadi points will be awarded to guests who join the program within a Month of signing for the program after they check out of the hotel and provide a backup bill / invoice for the stay. The points for this stay will be backdated.
  • 19. Do I have a Zawadi Loyalty Rewards account number? Yes, upon registration a number will be provided and your email address to access your account. The number will be your Zawadi Loyalty Rewards password ID. Always ensure you use this number and email address when making reservations.
  • 20. Will the hotel’s Front Desk or Reservations office team members have access to my points? Our Front desk and Reservations team members will be able to see points balance, points awarded in the last 20 days and points redeemed in the last 20 days. Though changes or updates can only be made by the Zawadi Loyalty team members.
  • 21. How do I check my points balance? Zawadi Loyalty members can check their points balance at any time by logging in to their account at [email protected] and click on my account.
  • 22. I didn’t receive the points for my last stay. What should I do? If you do not see appropriate points awarded to your account within seven business days, please contact Zawadi services desk at [email protected] or call us on +254719887248 or +254719887696 and we will follow up on the same.
  • 23. If I have more questions. Who can I contact? Please direct all your questions to Sarova Zawadi Loyalty member services telephone numbers +254719887248/ +254719887696 or email us at [email protected] . Normal business works are Monday-Friday from 8.00 am-5.00 pm. Saturday 9.00am -1.00 pm
Not a member?
Join Us

capture the true spirit

Contact Us


Tel: +254 20 276 7000 | Mobile: +254 709 111 000

Not a member?
Join Us