Zawadi FAQs

FREQUENTLY ASKED QUESTIONS

1. What is Sarova Zawadi Loyalty Program?

Sarova Zawadi Loyalty Program is a points based 3 tier program that rewards you the member for being a valued and frequent guest of the Sarova Hotels. The Sarova Zawadi Loyalty program allows you to earn points at any of our properties, these points can be redeemed for exciting choices of reward options.

2. How do I join Sarova Zawadi Program?

Joining is easy and free to become a part of this amazing program. Simply visit our Sarova Zawadi Loyalty program Website: Sarova Zawadi Registration and click on "Join us." Enter your personal information and you immediately become a member and are now on your way to enjoying a world of rewards from free nights to complimentary spa treatments and many more at any of our Sarova Hotels.

3. Why should I join Sarova Zawadi Loyalty Program?

Sarova Zawadi program offers members enticing benefits which include:

• 1) Redeeming points for free nights,
• 2) Room upgrades
• 3) Spa treatments
• 4) 48 Hour Guaranteed Room availability,
• 5) High Speed Internet in the room
• 6) Late Check-out

Visit our Sarova Zawadi page for Sarova Zawadi Login

4. How do I earn Sarova Zawadi Loyalty points?

Members can earn Sarova Zawadi Loyalty points easily by staying at any of the Sarova Hotels participating properties. All you need is to sign up for free and points are automatically awarded to your account after your eligible stay or spend in the Restaurants, Bar, on Laundry and Spa services and Health Club membership.

5. What is an eligible stay?

• - An eligible stay is a room booked directly through Sarova Hotels Reservations or Sarova Zawadi office by the member.
• - Accommodation booked through Travel agents bookings, Contracted or negotiated rates will not be eligible for points.
• - In situations where a special offer is running a Member will still earn points on accommodation.
• - Members booked for conferences/events or groups will NOT earn points on their stay.
• - Members booked through conferences/events/banquets or Groups and Tours and paid for by third party will not earn points.

Please refer to our Terms and Conditions on the website Sarova Zawadi Login for more details.

6. How many points do members earn per stay?

A member will earn 1 point for every 100 Kenya shillings spend excluding taxes.

7. Can I earn points on other parts of my hotel bill, like restaurant, spa, or Laundry?

Yes, a member will earn points on specified services Accommodation, Restaurant, Bar, Spa and Laundry.

8. What can I not earn points on?

A member cannot earn points on events, conferences, weddings or outside catering, contracted or negotiated rates or any third party booking.

9. Can I earn points if I book a room for someone else?

Yes! A member can earn points for up to 3 rooms on direct bookings as long as one room is occupied by the member and paying for all the rooms.

Redemption of points will only be awarded to a Zawadi member enrolled. Ensure that the email address is attached to the reservation.

10. What can I get for my points?

Members can redeem with their Zawadi Loyalty points free nights at any of our Sarova Hotels. We will be constantly adding new things to our redemption rewards menu.

11. How many points do I need to redeem for a free night?

Just as with varying room rates for each hotel, redemption points will also vary by hotel. Redemption points may increase depending on yearly rates structure or times of demand. It may take more points to redeem during a busy or peak season. More details on the rewards will be on the website on Sarova Zawadi Login

12. How do I redeem my points for awards?

A member can easily redeem his/her points by logging into his/her profile at Sarova Zawadi Login and either request a stay or choose the item he/she would like to redeem. Or contact Zawadi Loyalty office during normal business hours (8:00 am - 5:00 pm) and our team will be happy to assist! For room reservations, guests must redeem at least 48 hours prior to the desire check-in date.

13. Can I redeem my Zawadi Loyalty points for cash?

Zawadi Loyalty points has no cash value. The points can be redeemed for free nights.

14. What if I have points but not enough for a free night? Can I use my points and pay the rest in cash?

Your Zawadi Loyalty account must have enough points to cover the entire requested redemption stay or night. Members cannot use partial points and part cash for a redemption stay.

15. Am I only allowed to redeem for a limited number of free nights?

No. If you have sufficient points to cover each night, you can book as many free nights as you would like.

16. Can my spouse or family use my Zawadi card to earn or redeem points in my absence?

No. For security and personal data privacy the registered member whose names appear on the card is the only one who can earn and redeem the points. Kindly note for the case of redeeming of points the member can purchase a gift voucher worth the night stay to gift to another person.

17. Are points or benefits transferrable?

No. Points are not transferrable, similarly benefits aligned on member card are exclusive for the member whose names appear on the card.

18. What if I need to cancel or make changes to a reservation booked with Zawadi Loyalty points?

Members can easily contact Zawadi Customer services office to make changes or cancellations for any Reservations made. Changes or cancellations to Zawadi redemptions MUST be made five days prior to scheduled arrival or a one night worth points will be forfeited. Email us at Sarovazawadi@sarovahotels.com or telephone number +254 0202767233 and we will be happy to assist.

19. Can I return the gift voucher I redeemed with my Zawadi Loyalty points?

This will be managed as a cancellation or amendment provided that the Loyalty team are notified 5 days before the date of utilizing the voucher.

20. How many rooms can I reserve and still receive Zawadi Loyalty Points?

Members can book up to three eligible rooms for the dates and earn points on them. In order to receive points, the member will need to be in house and pay for all the eligible rooms.

21. I signed up for Zawadi Loyalty Program after I stayed. Can I still receive points for my stay?

Yes, Zawadi points will be awarded to guests who join the program within a Month of signing for the program after they check out of the hotel, they will require to provide a backup bill /invoice for the stay. The points for this stay will be backdated.

22. Do I have a Zawadi Loyalty program account number?

Yes, upon registration the email which is the unique identifier that the member has used for enrolling will automatically register, and the member will be asked to create password to access your account. The email address will be your Sarova Zawadi Loyalty program user ID. Always ensure you use this email address when making reservations.

23. Will the hotel's Front desk or Reservations office team members have access to my points?

Our Front Desk and Reservations Team members will be able to see points balance, points awarded in the last 30 days and points redeemed in the last 30 days through the Backend Guest Portal. Though any Changes or updates on Member account can only be made by the member or Sarova Zawadi Loyalty team.

24. How do I check my points balance?

Sarova Zawadi Loyalty members can check their points balance any time by logging in to their account and access the account and click on preferred icon to verify credit stay points or Redeem points.

25. I didn't receive the points for my last stay. What should I do?

If you do not see appropriate points awarded to your account within seven business days, please click on credit request on your account dashboard and fill in the details of the missing stay/s and send email to Sarova Zawadi services office at Sarovazawadi@sarovahotels.com or call us on +254 0202767233 and we will follow up on the same.

26. If I have more questions. Who can I contact?

Please direct all your questions to Sarova Zawadi Loyalty Member Services telephone numbers +254 0202767233 or email us at Sarovazawadi@sarovahotels.com . Normal business hours are Monday-Friday from 8:00 am – 5:00 pm.